Technical Support Specialist

  • Customer Success
  • Helsinki, Finland

Technical Support Specialist

Job description

Interested in working in one of the fastest growing start-ups in Finland?

HoxHunt helps enterprises to fight the growing risk of cyber-attacks. A part gaming company a part world class cyber security company, HoxHunt simulates real world social engineering attacks to enterprise employees. To make our service fun and engaging we have gamified the end user experience, and our customers are loving it! We are the best at what we do, and we need your help to ensure that our customers are able to leverage the maximum potential out of our platform.

We are currently growing fast in Finland, Nordics and Netherlands. And we are growing our team. We don’t typically make a huge fuzz about ourselves as we are concentrating on two things, customers and product, but we did do a pitch last fall at Slush 100:  https://youtu.be/tgaXlyxLACQ

Role of the Technical Support Specialist

 

As a Technical Support Specialist, you are an expert in what customers need and in solving their challenges hands-on. You’ll be part of a client-facing service team working with some of the biggest companies in the world. You’ll be a front line firefighter and a system builder, making sure all the valuable information from the customers is being heard and turned into action. You will spend roughly 45 % of your time on onboarding customers and 45 % on customer end-user support 10 % trying to beat our developers PS4 games.

This role comes with great responsibility and requires a variety of skills: you’ll serve as a vital link, translator and communicator between customers and our product development team. Ideally you can’t wait to get your hands on building processes and scaling things up quickly. Your heart beats for the customer and serving them with understanding and care. You will have the opportunity to work closely with our development team that builds our web application. As a part of our Customer Success team you are responsible for making sure that the problems they find will not come back, you’ll get to make the customer’s life easier as well as improve our core product. None of your days will be quite alike – exciting times guaranteed!

 

As a Technical Support Specialist you will:

  • Take care of technical implementation of HoxHunt for customers and improve the implementation process from customer to customer.
  • Solve customers and end-users technical problems via phone, email and web based tools.
  • Develop and maintain technical knowledge base and technical documentation
  • Work together with our developers to solve and prevent future issues.
  • Ad-Hoc technical tasks.

 

Requirements

 

Requirements:

 

  • 3+ years of experience in a similar role (Technical support/specialist)
  • Experience in customer support and a desire to help others.
  • Technical knowledge (You have experience with at least 1 of these: AD, Exchange server, Google G-suite, Saml 2.0 based SSO, SCCM)
  • Great people skills, as you will be working together with our customers and end users
  • Prior experience in working with technology, ideally software-as-a-service (SaaS) products with a reach beyond the IT department.
  • Great problem-solving skills with an ability to detect and solve (communicate) errors in the system.
  • Excellent communication skills in verbal/written English and Finnish, other languages with a working proficiency is considered a plus.

 

 

We consider as an advantage:

 

  • Great team work abilities and an entrepreneurial mind set.
  • Understanding of email delivery principles (SPF, DKIM, DMARC) and phishing protection
  • Familiarity with modern web tools, technology & SaaS software.
  • Skills in other languages: Swedish, Norwegian, Danish, German, Dutch, Spanish, Italian etc

 

What do we offer?

  

  • Great colleagues
  • Fun, but highly challenging work.
  • Work in a world class, fast growing startup, build your own future.
  • Fair compensation with equity option packages.
  • Support from motivated and skilled team.
  • Modern office and facilities in the city center.
  • Startup perks

 

 

Yes, this sounds like me, what’s next?

 

Leave an application here

 

Application closes on August31st. But notice that we proceed with potential candidates right away, so be quick.